Shipping policy

Shipping Policy

Last updated: August 28, 2026

TAGGIO ships orders using DHL. Available delivery services and shipping charges are displayed at checkout before you place your order.

Estimated delivery times

  • Germany: 1–3 business days after dispatch
  • European Union: 2–5 business days after dispatch
  • Other non-EU European countries: 5–7 business days after dispatch

Business days are Monday to Friday, excluding public holidays in the country of dispatch or destination. These timeframes are estimates and are not guaranteed. Customs procedures, severe weather, peak periods, carrier disruption, or an incorrect or incomplete address may cause delays.

Tracking and delivery

When tracking is available, we will send the tracking details after dispatch. Please ensure that your delivery address is complete and accurate. If DHL marks a parcel as delivered but you cannot find it, first check with household members, neighbours, the indicated safe place, or the relevant DHL service point, and then contact us promptly.

Delayed or lost parcels

If your parcel is significantly delayed or appears lost, contact us at info@taggio.shop with your order number and tracking number. As the shipper, TAGGIO will open a formal DHL investigation (Nachforschungsauftrag) when appropriate. You may be asked to provide information or a declaration needed by DHL. Investigation times vary and international investigations can take several weeks. If DHL confirms that the parcel was lost, TAGGIO will arrange a replacement or refund, as applicable. Your statutory consumer rights remain unaffected.

Transit damage

If a parcel or product arrives visibly damaged, please retain the product and packaging and, where reasonably and safely possible, take clear photographs of the parcel, shipping label, packaging, and affected product. Email the photographs and your order number to info@taggio.shop so we can assist you. Providing photographs helps us handle the carrier claim but does not limit your statutory rights.

Customs and import charges

For destinations outside the European Union, customs processing may delay delivery. Unless checkout expressly states that duties and taxes are included, the recipient may be responsible for applicable import duties, taxes, or carrier handling fees charged by the destination country.

Risk during delivery

For consumers, the risk of accidental loss or damage generally remains with TAGGIO until you, or a person designated by you other than the carrier, takes physical possession of the goods. Different rules may apply if you independently select a carrier that TAGGIO did not offer.

Contact

Email: info@taggio.shop