Refund policy

Return and Refund Policy

Last updated: August 28, 2026

Your statutory right of withdrawal

If you are a consumer in the European Union or another jurisdiction that grants an equivalent right, you generally have 14 days from the day you, or a person designated by you other than the carrier, receives the goods to withdraw from the contract without giving a reason. If an order is delivered in multiple shipments, the period begins when the last item is delivered.

You can exercise this right through the clearly marked Withdraw from contract (EU) link in our website footer and the return or cancellation option in your TAGGIO customer account. You may also send an unambiguous withdrawal notice to info@taggio.shop. Please include your name, order number, and the item or order concerned. We will provide the current return instructions and return address.

After notifying us of your withdrawal, you must send the goods back within 14 days. For an ordinary change-of-mind withdrawal, you are responsible for the direct cost and risk of return shipping. We recommend using a tracked service and retaining proof of postage.

Condition of returned products

You may inspect a product only as you would reasonably be permitted to do in a physical shop. You may be responsible for any diminished value caused by handling beyond what is necessary to establish the product's nature, characteristics, and functioning.

Sealed hygiene and personal-care products

The statutory withdrawal right does not apply to sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons after their seal has been removed. Accordingly, opened, unsealed, or used shampoo, conditioner, hair elixir, or other sealed personal-care products cannot be returned merely because you no longer want or like the product where this legal exception applies. Unopened products with their hygiene seal intact remain subject to the applicable statutory withdrawal rules. This exception does not affect your rights if a product is defective, damaged, incorrectly supplied, or otherwise not in conformity with the contract.

Defective, damaged, or incorrect items

If an item arrives defective, visibly damaged, leaking, or incorrect, contact info@taggio.shop promptly with your order number and a description of the issue. Where reasonably and safely possible, include clear photographs of the product, shipping label, parcel, and packaging, and keep the packaging until we advise you. Photographs help us investigate the issue but are not a condition of your statutory rights.

For valid claims involving defective, damaged, or incorrect goods, TAGGIO will cover the necessary return or replacement shipping and provide the remedy required by applicable law, which may include repair where appropriate, replacement, price reduction, or refund. Your statutory warranty and conformity rights remain unaffected.

Refunds following withdrawal

We will refund payments received from you, including the cost of the least expensive standard delivery option offered by us, no later than 14 days after receiving your withdrawal notice. Additional costs resulting from your choice of a more expensive delivery method are not refundable. We may withhold reimbursement until we receive the returned goods or you provide evidence that you sent them back, whichever occurs first.

Refunds are issued to the original payment method unless expressly agreed otherwise. Your bank or payment provider may require additional processing time before the credit appears.

How to contact us

Email: info@taggio.shop

This policy does not limit any mandatory consumer rights available under applicable law.